BrightHire has two Zoom integrations:
BrightHire Notetaker Zoom App (Required for some fraud detection functions):
The org-level app that lets the Notetaker record your Zoom interviews without the host approving it in every meeting. You only need to install it once, and it applies to all your users.
Before you start the Zoom Notetaker installation steps:
Use a service account. We recommend installing from a shared company account rather than a personal one. If the org-wide app is installed from an employee's account and that person leaves, the integration can break.
Check your permissions. The person installing needs to be both a Zoom Admin and a BrightHire Site Admin.
Start from BrightHire, not the Zoom Marketplace. Always begin the Notetaker app install from your BrightHire Zoom settings. Installing from the Marketplace can cause the integration to break.
Use the Zoom recording disclaimer to install the app. The Notetaker Zoom App can only be installed when the Zoom recording disclaimer is selected. It isn't supported with the Chat Disclaimer. To use BrightHire's latest features, including fraud detection, you'll need to switch to the Zoom recording disclaimer.
Apply settings org-wide. Enabling settings for specific user groups often means new interviewers aren't recorded later, so we recommend enabling them for the whole organization.
This integration is installed at the organization-level and is required for our notetaker bot to record Zoom meetings.
Your interviewers will see a third participant, the BrightHire Notetaker, ask to join and record their Zoom interviews.
It is an account-level install and requires a couple of Zoom settings to be enabled.
BrightHire is only able to record meetings that the BrightHire Notetaker is actively a participant in. The BrightHire Notetaker can be removed at any time to delete the recording and prevent further recording.
Use its hyperlink above to get instructions for the install process!
A user-level app that opens a BrightHire side panel during Zoom meetings. It's a separate app from the Notetaker and is installed separately. You'll also find the instructions in the hyperlink.
This integration is installed at the user-level and powers the Interview Assistant side panel during a Zoom meeting.
Your users will see a new Zoom App in their Apps list. They will be able to click "BrightHire Interview Assistant" to open the side panel.
The Interview Assistant will display convenient candidate information, links to feedback forms, interview questions, and a notepad for the user to take notes during the interview.
How to use the Interview Assistant for Zoom Meetings A guide for interviewers on using the side panel during their interviews.
Fraud Detection (Interview Integrity):
BrightHire Interview Integrity: Candidate Fraud Detection An overview of how BrightHire surfaces potential candidate fraud signals, which ones are available for Zoom, and how your team can review them.
Enabling Session Enrichment and Metadata Fraud Signals for Zoom How a Zoom Admin updates or re-installs the Notetaker Zoom App to turn on Zoom fraud signals. The app and the Zoom recording disclaimer are both required.
Candidate consent for deepfake detection Deepfake detection requires candidate opt-in consent collected through your ATS. See the guide for your ATS:
Migrating from an older Zoom setup
Migrate from Zoom Native to Zoom Notetaker If your organization still uses BrightHire's original native Zoom integration, this guide walks you through moving to the Zoom Notetaker.
Troubleshooting
Notetaker isn't joining or recording Common causes include reused meeting links, passcodes that aren't embedded in the link, missing Zoom settings, and "Join before host" being turned off.
Interview Assistant stuck in an install loop How to reset the install if you keep being redirected back to the login page.
After setup
Enable automatic recording: Have BrightHire automatically join all interviews for all roles.
Auto Join for Zoom: Choose which positions BrightHire automatically records.
Recording Disclosure and Consent: How candidates are told about recording.
In Meeting Cancel Recording Link: How participants can cancel a recording directly from the meeting chat.
Zoom Notetaker – Bot removal: How interviewers can remove the Notetaker from a meeting.
Need help? Reach out to [email protected] or your BrightHire Customer Success Manager.