Watch: set up Knowledge Base documents for Screen (1 min)
When you create an AI Interviewer, BrightHire writes its interview guide from the documents you give it: job descriptions, rubrics, leveling guides, interview policies, company values. You can give it documents in two places:
Company documents in Screen settings. These go on every AI Interviewer you create.
Documents for one AI Interviewer, added in the Training step while you create it.
Both lists can use documents from your company's Knowledge Base or files from your computer.
Before you start
Knowledge Base has to be turned on for your organization. If you don't see Company documents in Screen settings, contact your BrightHire team.
To change company documents, you need permission to Manage AI Interviewers. Without it, you can see the list but not change it.
The Knowledge Base picker only lists documents in folders you have access to.
Add company documents for every AI Interviewer
Company documents suit material that applies to every role, such as company values, an interview policy, or a general rubric.
Go to Settings → Screen → General and scroll to Company documents.
Click Add document, then choose From Knowledge Base or From your computer. You can also drag files onto the section.
In Add from Knowledge Base, tick the documents you want and click Add.
The documents appear in the list, each with the Knowledge Base folder it comes from.
Good to know:
Company documents are used to write each new interview guide. The AI Interviewer does not look them up during the interview.
They appear on every new AI Interviewer under Always included once they finish processing.
To take a document off the list, click × next to it. It stays in your Knowledge Base.
A file you upload from your computer stays on this list only, marked This workflow. Someone who can manage the Knowledge Base can click Add to Knowledge Base so other workflows can use it too.
Add documents for one AI Interviewer
Use the Training step for material that's specific to one role, such as the job description, a role rubric, or a leveling guide.
Go to Screen and click New AI interviewer.
Enter a name and job title, choose Yes, create interview questions and evaluation criteria for me, and click Next: Job description.
On the Training step, click Add document and choose From Knowledge Base or From your computer. You can also drag a file into the chat.
In Add from Knowledge Base, tick the documents for this role and click Add. Company documents are already ticked and marked Included for every AI Interviewer, so you don't need to add them again.
BrightHire AI reads each file and tags what it covers, such as Interview Process, Candidate Profile or Job Description. The panel on the right shows:
Added materials: the documents you added for this AI Interviewer. Click the trash icon to remove one.
Always included: the company documents from Screen settings. You can't remove them here. To change them, go to Screen settings.
What's needed and what's helpful: the context areas the guide can draw on. Company documents count toward the areas they cover, but the job description must come from this AI Interviewer.
When you're ready, click Generate interview guide. The guide is written from both lists.
Which list should I use?
| Company documents | Documents for one AI Interviewer |
Where | Settings → Screen → General | Training step, when you create the AI Interviewer |
Applies to | Every AI Interviewer you create | This AI Interviewer only |
Good for | Company values, interview policies, general rubrics | Job description, role rubric, leveling guide |
Who can change it | People who can Manage AI Interviewers | The person creating the AI Interviewer |
How to remove | × in Screen settings | Trash icon under Added materials |
FAQ
Does removing a document delete it from the Knowledge Base? No. Removing only takes it off that list.
Why isn't a company document under Always included? It shows once it has finished processing. Check its status on the Knowledge Base page.
If I replace a file in the Knowledge Base, does my AI Interviewer change? Documents are read when a guide is generated. The new version is used the next time a guide is generated, not in guides that already exist.
Can candidates see these documents? No. Candidates never see your Knowledge Base.
Which files can I add? PDF, DOCX, RTF, TXT and Markdown up to 10 MB, and XLSX up to 1 MB.