BrightHire uses Voice over IP (VoIP) technology to support calls, and as with all VoIP platforms, there are several things you can do to ensure your calls have the best possible audio quality:
Make sure you have a strong and stable internet connection. A strong internet connection is essential to running calls smoothly on BrightHire. Ideally, connect to the internet using an ethernet cable. If you don’t have one, ensure your WiFi signal is strong and stable.
Switch from "Call from browser" to "Call my phone". Using the "Call my phone" feature can improve audio quality, especially if you have a weak WiFi signal.
Use a wired or bluetooth headset. BrightHire will work using your computer’s built-in mic and speakers, but a high quality headset with a built-in mic can dramatically improve audio quality.
Close unused programs and browser tabs. If your computer is running many programs at once it can drain your computer’s processing power - and interfere with your call quality. (This can sometimes sound like intermittent clicks on a call; they’re a signal that your computer may be having a tough time getting the audio from your web browser, through your computer’s internal audio processor, and into your speakers in real time.) Before you make a call using BrightHire, close any programs or tabs you’re not using. (We know you usually have a hundred tabs open. If you want to save all the tabs you had open so you don’t lose your place, we highly recommend installing the OneTab Chrome extension.)
Optimize your network and router to prioritize VoIP. Setting up your network to prioritize VoIP traffic can ensure you’re not competing with other applications or users for bandwidth. This article lays out several solutions to address network-related VoIP underperformance. If you’re in an office environment, this is when you call in the IT department. If you’re working from home (and have access to your router), you can adjust your router’s Quality of Service settings to prioritize your VoIP (read a how-to on this here).
One last thing to keep in mind: if the caller on the other end is on a cell phone, there's always a chance your call quality is being impacted by their cell service.