BrightHire uses Zoom session data to support candidate fraud detection. For Zoom customers, these features rely on the BrightHire Zoom org-level notetaker app.
Note for Admins: Setup is completed by a Zoom admin. End users do not need to install anything.
Existing Customers: If your organization has already installed the app, you may only need to update or re-consent to the latest version.
Available Fraud Signal Categories:
Session metadata: basic session-level information used to understand interview context and support fraud review.
Session enrichment: additional session data used to identify potentially suspicious interview activity.
Deepfake detection: available for Zoom customers when the required ATS opt-in workflow and paperwork are in place.
This article does not cover deepfake detection. Deepfake detection is enabled through a separate workflow and does not require the Zoom app reinstall/update described here.
Session metadata does not require fraud-specific paperwork. Session enrichment requires the required legal/commercial paperwork before activation.
Enabling Fraud Signals:
If you need to update your Zoom app permissions to support these features, follow the steps below. The installer needs to be both a Zoom Admin and a BrightHire Site Admin.
Recommended: install with a service account. We recommend installing the app from a Zoom service account, meaning a shared company account that isn't tied to one employee, and that also has BrightHire Site Admin access. If the app is installed from a personal account and that person leaves the company or loses admin rights, the integration can break.
Please make sure you start the install process from BrightHire's Zoom settings page below, you don't need to go to the Zoom Marketplace.
Before you start: check your recording disclaimer setting. The install button only appears when your organization uses the Zoom Recording Disclaimer. The Zoom Chat Disclaimer is not supported for this installation. If you currently use the Chat Disclaimer option and want to use these Fraud Detection capabilities, switch to the Zoom Recording Disclaimer in your BrightHire Zoom settings first, and the install button will appear.
Re-install the Zoom App: Navigate to the reinstall option in your settings.
Grant Permissions: During re-installation, ensure you check the box next to "View meeting participants' metrics." This is required to feed integrity signals to BrightHire.
Choose org-wide settings: If you're asked where to apply the app, select the organization-wide option rather than specific groups or users. This way the app covers every interviewer, including new hires, without needing to be updated later.
If you have any questions about the process, feel free to reach out to [email protected] and we'll be happy to help!