If you're using BrightHire Calling and the recipient isn't receiving a call, the call may be getting filtered, blocked, or handled differently by the recipient's phone, carrier, or calling service.
This article walks through the most common settings to check.
If a recipient isn't receiving a BrightHire call:
Confirm the call was initiated successfully in BrightHire.
Check the BrightHire call log to confirm the call attempt.
Identify the recipient's mobile carrier or calling service.
Make sure the Org phone number isn't blocked on yours or the recipient's phone.
Check the carrier spam and call-filtering settings.
If you Google Voice or another calling service, check its call-handling settings as well.
AT&T
Check AT&T's spam and call-blocking settings
AT&T ActiveArmor
AT&T's ActiveArmor Mobile Security service can identify and filter suspected spam or fraud calls.
Open the ActiveArmor app and check whether 1-908-895-6951 has been identified as spam or fraud. If the number has been blocked or filtered, update the settings to allow calls from the number.
MyAT&T
You can also sign in to your MyAT&T account and review your ActiveArmor/Call Protect settings. Confirm that 1-908-895-6951 isn't blocked and allow the number if necessary.
Check your phone
Review your phone's blocked numbers list and make surethe org phone number isn't blocked.
Check Do Not Disturb or Focus settings to make sure calls aren't being silenced.
If you use a third-party call-blocking app, check its settings and allow the BrightHire number.
Verizon
Check Verizon's spam and call-filtering settings
Call Filter
Verizon's Call Filter service can identify and filter suspected spam calls.
Open the Call Filter app and check whether your org phone number has been flagged or blocked. If available, add the number to your allowed or trusted numbers.
My Verizon
You can also sign in to your My Verizon account and review your Call Filter settings. Confirm that your org phone number isn't blocked and allow the number if necessary.
Check your phone
Review your phone's blocked numbers list and make sure your org phone number isn't blocked.
Check Do Not Disturb or Focus settings to make sure calls aren't being silenced.
If you use a third-party call-blocking app, check its settings and allow the BrightHire number.
T-Mobile
Check T-Mobile's spam and call-blocking settings
Scam Shield
T-Mobile's Scam Shield service can identify and filter suspected scam or spam calls.
Open the Scam Shield app and check whether your org phone number has been identified as spam or set to block. If available, add the number to your approved or allowed numbers.
T-Mobile account settings
You can also review your Scam Shield and Call Blocking settings in the T-Mobile app or your T-Mobile account.
Confirm that your org phone number isn't blocked and add it to your approved or allowed numbers if necessary.
Check your phone
Review your Blocked Contacts or Block List and make sure the number isn't blocked.
Check Do Not Disturb or Focus settings to make sure calls aren't being silenced.
If you use a third-party call-blocking app, check its settings and allow the BrightHire number.
Google Voice
If you're using Google Voice, check both your spam settings and your call-handling settings.
Check spam filtering
If Google Voice identifies the BrightHire call as spam, check your Google Voice spam settings and make sure 1-908-895-6951 isn't being filtered or blocked.
If the call was incorrectly identified as spam, mark it as Not spam when that option is available.
Check call-handling settings
Google Voice includes settings that can affect how incoming calls are handled. If the call appears in your call history but isn't reaching you as expected, review your incoming call and auto-answer settings.
Make sure an auto-answer setting isn't preventing the call from behaving as expected.
Still not receiving the call?
If you've checked the settings above and the recipient still isn't receiving the BrightHire call, contact BrightHire Support so we can investigate further.
Please include:
The recipient's phone number
The recipient's mobile carrier or calling service (for example, AT&T, Verizon, T-Mobile, or Google Voice)
The approximate date and time of the failed call
Confirmation that the BrightHire calling number is 1-908-895-6951
What happened when the call was attempted (for example, no ringing, missed call, call immediately ended, or spam warning)
A screenshot of any error or spam warning, if available
Providing these details will help us determine whether the call was successfully placed and where the call may have been interrupted.
Important
Carrier and phone spam-filtering settings can change over time. If the steps above don't match what you see, look for the carrier's current spam protection, call filtering, blocked numbers, or call screening settings.