Why Might an Interview or Call Not Be Recorded in BrightHire, and How Can This Be Resolved?
BrightHire provides robust recording capabilities for interviews and calls, but certain conditions can prevent recordings from being captured. This article outlines common causes, solutions, and preventive measures to ensure successful recordings.
Overview of Recording Issues
Recording issues in BrightHire typically arise due to:
User-related factors, such as incomplete sign-ups or role settings.
Candidate-related factors, such as opt-outs or unsupported audio methods.
System settings and configurations, like missing meeting URLs or workspace restrictions.
Technical issues, such as bot access problems or manual removal from meetings.
Common Causes and Solutions
1. User-Related Issues
Incomplete BrightHire Sign-Up
If the interviewer has not completed their BrightHire sign-up and your organization requires sign-up to capture events, the bot will not join the meeting to record. Ensure all interviewers activate their BrightHire accounts before the interview.
Role Not Enabled for Recording
Recording may fail if the interviewer's role is not enabled for recording. Verify that the role is configured for recording before scheduling interviews.
2. Candidate-Related Issues
Opt-Outs
Candidates can opt out of recording, preventing the session from being captured. Even if the recording status tracker indicates recording is in progress, no recording will occur if the candidate opts out.
Consent in Greenhouse when Opt-In is enabled for your organization
If a candidate does not explicitly opt in via Greenhouse, BrightHire treats them as opted out and disables recording. Ensure candidates respond "Yes" to the opt-in question.
3. System Settings and Configurations
Missing Meeting URLs
The "Recording On" status appears only when BrightHire receives a signal to join and has a video conferencing URL. Ensure calendars are synced and meeting URLs are included.
Excluded Stages
Certain interview stages may be excluded from recording based on the organization settings. Verify the recording eligibility of the stage in your settings.
4. Technical Issues
Bot Access Problems
Not Admitted from Waiting Room: If the bot is not admitted from the waiting room, the session will not be recorded. Ensure the interviewer admits the bot promptly.
Bot Removed: If the bot is manually removed from the meeting, it disconnects and no recording is created. Avoid removing the bot during sessions.
Waiting Room Timeout: If the bot remains in the waiting room for over 10 minutes, it times out and leaves. Start meetings on time to prevent this issue.
Late Signal to Join
If BrightHire receives the signal to join after the scheduled start time, the bot may not join on time. Ensure the bot is added to the meeting invite well in advance.
Zoom Conference Rooms
When interviewers join from a Zoom conference room, BrightHire identifies the room rather than the individual, preventing proper attribution and recording. Use individual accounts to join meetings.
Troubleshooting Steps
Verify User and Candidate Status: Check if the interviewer is an active BrightHire user and if the candidate has opted in for recording.
Review System Settings: Ensure roles are enabled for recording and workspace settings allow recordings for all participants.
Check Meeting Logs: Look for indications of bot removal, waiting room timeout, or unsupported audio methods.
Contact Support: If issues persist, contact BrightHire support with meeting details for further assistance.
By understanding these common causes and implementing the suggested solutions, you can minimize recording issues and ensure a seamless experience with BrightHire.