If an interview is missing in BrightHire, it’s usually because the Notetaker didn’t stay in the meeting or the recording was canceled/stopped.
Why recordings/transcripts/notes go missing:
- Notetaker removed or “Stop/Delete” was used: If someone removes the Notetaker or stops/deletes recording, BrightHire does not keep any recording artifacts (audio/video/transcript/notes), including anything captured earlier in the call. Best practice: use Pause for sensitive moments instead.
- Notetaker left shortly after joining: This is often caused by meeting settings or permissions; we’ll need to review the meeting details to diagnose.
- Notetaker never joined: Confirm the interview was scheduled to record (e.g., auto-join rules for the role/position, user-level import rules, or the calendar event invited [email protected]).
What to do next
- If you have a transcript but notes are missing, use Ask Assistant to generate a summary.
- Request a human via chat.