Skip to main content

How to Whitelist BrightHire Emails

Whitelisting our domains and sender addresses in your email system.

Jennifer Steinker avatar
Written by Jennifer Steinker
Updated this week

To ensure your team receives important BrightHire notifications, interview summaries, calendar reminders, and product updates, we recommend whitelisting our domains and sender addresses in your organization’s email system.

This prevents messages from being blocked, filtered, or marked as spam by your security tools.

Below is a simple guide to help your IT team or email administrator complete the setup.

Domains to Whitelist

Please allowlist the following sending domains:

  • brighthire.com

  • brighthire.ai

These domains are used for product notifications, platform emails, support communication, and customer success outreach.

Email Addresses to Whitelist

In addition to the domains above, we recommend explicitly allowing the following key sender addresses:

  • [email protected]
    Used for automated product messages, notifications, and interview-related communications

  • [email protected]
    Used for system updates, onboarding information, and general account communication

Adding these senders helps ensure all automated and support-related emails reach your team reliably.

How to Whitelist BrightHire Emails in Your Email System

The exact steps vary depending on which email provider or security product your organization uses. Below are general instructions for the most common systems.

Google Workspace (Gmail)

1. Add BrightHire to the Approved Senders List

  1. Sign in to the Google Admin Console: https://admin.google.com

  2. Go to Apps

  3. Select Google Workspace

  4. Click Gmail

  5. Scroll to Spam, Phishing, and Malware

  6. Find Email Allowlist

  7. Click Configure or Edit

  8. Add the following:

  9. Save your changes

2. Add to Your Inbound Gateway (Optional but recommended)

If your organization uses an email security gateway like Mimecast, Proofpoint, or Barracuda, add the domains to your upstream allowlist settings as well.

Microsoft 365 (Outlook / Exchange Online)

1. Create a Mail Flow Rule (Transport Rule)

  1. Go to the Microsoft 365 Admin Center

  2. Open Exchange Admin Center

  3. Navigate to Mail Flow > Rules

  4. Click Add a Rule

  5. Choose Bypass spam filtering

  6. Set the condition to:

  7. Set the action to: Bypass spam filtering

  8. Save and apply

2. Add to Safe Senders List

  1. Go to Protection or Security

  2. Select Policies

  3. Choose Anti-Spam

  4. Add the domains and addresses above under Allowed Senders and Allowed Domains

Email Security Platforms (Mimecast, Proofpoint, Barracuda)

Most security gateways allow you to configure allowlists at the tenant, group, or global level.

Common steps:

  1. Log into your security platform’s admin console

  2. Go to Inbound Email Policies or Anti-Spam

  3. Find Approved Senders or Permitted Senders

  4. Add:

  5. Save and apply

Your IT team may need to allow specific IP ranges depending on your additional filtering tools. Most customers do not need this step.

Testing Deliverability

After adding the allowlist entries, you can verify delivery asking us to send a test:

If any of these do not appear in your inbox, check:

  • Spam / Junk

  • Quarantine or Hold Queue

  • Email security gateway logs

Need Help?

If your IT team needs guidance or wants BrightHire to validate your setup, reach out to us anytime at [email protected] We’re happy to collaborate with your security admin to ensure smooth email delivery.

Did this answer your question?