If you're on a limited seat plan and want to expose more users to BrightHire than your plan allows, you’re in the right place! Follow these simple steps to invite, activate, deactivate users, and reassign licenses on the BrightHire platform.
How Many Seats Are Available?
To check how many seats you have left, head over to the top of your BrightHire User's Settings Page. You’ll see your available seats displayed there.
💡 Pro-tip - If you're the only Site Admin and need to give up your seat to a user, always designate another Site admin in the interim.
Adding a User
Ready to invite a new user? Here’s how to do it:
Navigate to the BrightHire Settings Page.
Click on "Invite User."
Enter the email address of the user you'd like to add.
Select the BrightHire role for the user.
Hit "Invite!"
Disabling or Deleting a User
Need to temporarily remove a user? No problem! Just follow these steps:
Go to the BrightHire Settings Page.
Select the User you want to deactivate.
Click "Disable."4. If you need to permanently remove a user to free up a license, click "Delete" instead of "Disable."
Note: Don’t worry! None of the user’s interviews will be deleted. If they’re ever re-invited, their previous interviews will reconnect to their new user ID.
Reactivating a User or Reassigning a License
If you want to bring a user back on board, simply follow these steps:
Navigate to the BrightHire Settings Page.
Follow the same steps to add a new user.3. If reassigning a license, ensure the previous user has been deleted to free up the license slot before inviting the new user.
Frequently Asked Questions and Troubleshooting Common Issues
Q: what happens when a previously disabled user gets reactivated?
A: They will once again have access to their previous content. Don't re-add the user, reach out to [email protected] and we can reactivate them for you.
Q: Are the interviews for a deleted user also deleted?
A: No, any interviews conducted by a deleted user will remain visible to Site Admins and anyone the interview has been shared with.
Q: How do I add more users to my plan? A: If you’d like to add more users, reach out to [email protected]. We can connect you with someone who can provide you with the next steps! Q: What if I accidentally remove myself as a user? A: If you remove yourself and cannot access your account, another site admin can remove you from the user list and invite a new user in your place. Q: What if I encounter errors during the process? A: Ensure you have the necessary admin permissions to manage users. If issues persist, contact BrightHire support for assistance.
If you have any further questions or need assistance, feel free to reach out to [email protected]. Happy hiring!